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Bank feed not updating in QuickBooks Online

New charges and deposits appear on your bank's website, but they are not landing in QuickBooks Online. The account card on the banking screen may sit unchanged, or it may turn orange after a few days without an update and red after a week.

In the current QuickBooks Online menu (2026), go to All apps, then Accounting, then Bank transactions. Some companies still see a Banking item in the left-hand menu. The Update button is on that Bank transactions screen either way.

Likely causes

• The bank has not sent a regular daily refresh yet (many feeds update about once every 24 hours, but timing varies).
• Your bank is asking for a password, one-time code, or security prompt that QuickBooks cannot complete until you sign in on the bank's site.
• The username, password, or account number stored in QuickBooks no longer matches what the bank has on file.
• The bank is having an outage, or it is temporarily blocking connections (Intuit documents some cases, such as bank error 155, as a bank-side block).
• You are waiting on activity older than about 90 days. Bank feeds typically will not backfill that far; those items have to be entered or uploaded another way.

Quick fixes

1. Open Bank transactions and select Update. If QuickBooks asks you to verify the connection, follow the prompts on the screen.
2. If nothing new arrives, sign in to QuickBooks in a private or incognito window and select Update again. That helps rule out a stuck browser sign-in or an extension.
3. Sign in directly on your bank's website. Clear any alerts or security messages, and confirm there is no posted outage. Then return to QuickBooks and update once more.
4. If you recently changed the bank password, username, or account number, open the account card (use Show account cards if you only see a list), select Edit, then Edit sign-in info, and save the current details. Do this instead of disconnecting the account if you can, because reconnecting often re-downloads older transactions and creates duplicates.
5. If the bank still will not connect, check Intuit's bank-feed status information or the specific error on the screen. For a known bank-side block, you can upload a statement or CSV in the meantime so the books stay current.

A few more questions

How far back will a QuickBooks Online bank feed download?

Intuit's current guidance is that transactions older than about 90 days cannot be downloaded through the feed. Add those items from a statement or a CSV upload, then categorize or match them.

Should I disconnect the bank and connect it again?

Only after you have tried Update and Edit sign-in info. Disconnecting and reconnecting often pulls in a second copy of recent activity, which you then have to exclude or match.